EXCHANGE AND RETURN RIGHT
Any customer has a 14-day exchange and return right. The right to return applies only to unused and merchantable goods in the original package. If you would like to return the product contact us by email: firstname.lastname@example.org then we provide you with return shipping instructions.
Returns must be sent within 14 days of receipt of the shipment. When you return your purchase, retain the receipt you received for the shipment. Daske is unable to refund the return if the shipment is lost. The money will be refunded once the return has been received, verified and approved.
EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
TRANSPORT PROBLEMS, DEFECTIVE OR DAMAGED PRODUCT
When you receive a shipment, check it immediately. If the package is damaged during transport, a claim regarding the product should be immediately filed to the shipping company. If you discover any damage to the package only after opening and the products are broken, the shipment should be sent to the shipping company as soon as possible and a proper claim should be filed. Also notify Daske by email to email@example.com
Before putting the products into use, check that the products correspond to what was ordered. In case the shipment includes incorrect or extra products, the packages should not be opened and the products put not into service
If your shipment includes defective products, contact us. The defect should be documented with photos, for example.
Report a defective delivery or defective product as soon as possible and no later than 14 days after receiving the product. If possible, Daske will replace the product found to be faulty or defective with a new product. If the product cannot be replaced, the amount paid for the product will be refunded to the customer.
Please note that handmade products may contain irregularities that are not regarded as product defects but as part of the nature of the product.
CANCELLATION OF ORDER
The customer has the right to cancel the order. Notice of cancellation should be given within 14 days of ordering the goods. However, please note that once your order has been paid, it will be processed and no further changes will be possible. Orders are usually shipped within 2-6 days of ordering.
The notice of cancellation can be sent by email to firstname.lastname@example.org, and we will immediately notify you of the receipt of this notice. The notice of cancellation shall include the following information:
- order number
- customer name
- telephone number
- email address
- order date
- date of receipt
- products ordered
The goods need to be returned to Daske without delay and no later than 14 days after the notice of cancellation is given. The time-limit shall be met if the goods are returned before the expiry of the 14-day time-limit.